March 2022 – Policy Reminder With Regards to COVID-19
As you know, the Government has recently implemented new COVID-19 measures and we are working hard to accommodate whilst still provide services on a business as usual basis.
With that said, this is a reminder to our clients and we thank you in advance for being flexible as we are doing everything we can to serve you during these unpredictable times.
We reserve the right to cancel / change the sessions (subject to situation) in advance without refund if:
Cancellation would only be “free” if the request is made 48 hours in advance from your booked session. It is IMPORTANT TO NOTE that the policy is also applicable if we, as the Company, cancels your session due to the COVID-19 reasons mentioned above.
“Free” here means you will then be entitled to the number of butler hours you booked originally to be used another time.
Otherwise, if you cancel last minute within 48 hours, your butler hours will be charged regardless (i.e. 0% refund).
We hope you can understand, by booking a session and cancelling last minute, as a Company, we would a.) still need to pay housekeepers regardless and b.) lose the session to another paying client.
You may also pause your recurring home services but for no more than 2 months. During this time, we will temporarily change your monthly plan back to Butler Club Member – $88/month. This is to cover any assistance from your dedicated home concierge team during the time you pause for any value added services.
For unused service hours from your previous monthly plan, we highly recommend you to pre-book them in advance first otherwise we will not be able to guarantee that the first month you return you will retain the same services schedule you had prior to pausing.
Please be sure to fill in the health form again should there be any changes.